FareTrav.com is here solely to assist customers in consolidating travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes
Your use of this website signifies your
acceptance of the Terms and Conditions mentioned herein. The prescribed terms
and clauses are related to every kind of service booking-related transaction happening on the www.FareTrav.com and
are sanctioned under the legal obligations.
In this pre-drafted “Terms and conditions” mentioned herein,
“we”, “our”, and “us” confer with FareTrav.com and its
affiliates; whereas, “you", “their”, "user" or
"customers" imply those, who are using our website with a
purpose to
visit, compare, and book flights, make hotel reservations, and
avail other travel offers and packages showcased on our site.
Disclaimer
Your use of the web site signifies your acceptance of fares
offered through www.FareTrav.comand its affiliate websites. You also accept
that fares displayed on our travel portal is a result of an arrangement between
associated Travel Suppliers (Airline & hotel bookings) and FareTrav.com, which may also
include certain fee charged by us for offering our services.
Booking flight tickets, or making hotel
reservations by you with any of our travel suppliers through this website,
implies that you grant permission to FareTrav.com
and its collaborators in your sole discretion to book travel services on your
behalf with the travel supplier of your choice for the full amount
displayed that
features any applicable charges, fees, or taxes associated to
the services you
are willing to avail.
FareTrav.com shall not be held in charge of any
error/ inexactitude appearing or posted on the web site, as we serve as an
independent online platform and hold no control on fare changes made by the end suppliers.
Additionally, we are not liable for any failure of
end suppliers from whom you have availed the travel services
through this website.
FareTrav.com is an independent online
travel portal and has no interference or role within the functioning
of the end supplier including airlines &
hotel. Moreover, we possess no control over any situation, where the supplier
fails to provide you with the services as a result of any adverse situation, including without
limitation to extreme climatic conditions,
government orders, strike, curfew, a natural calamity. We do not guarantee the services offered by any external
supplier and we cannot be held accountable for any refund from any loss however,
caused, by the employment of any of the
content, offers, or links to other sites embedded in this website.
In a situation, where the end supplier
fails to provide you the services post
confirmation of the booking and you have already
made the payment, we are not held responsible for any refund. All the refunds shall be
initiated from the supplier’s end or the insurance covering such defaults if
any, or as per the applicable law.
FareTrav.com is not accountable
or susceptible to answer for any
undertaking administered by the end supplier that is beyond
our control, FareTrav.com shall not be
held accountable for any error, injury, act,
damage, loss, accident, omission, non-performance, delay, any consequence, or
irregularity happened thereof, owing to the
neglect, or default of any end supplier including but not limited to airlines
and hotels.
FareTrav.com holds no control on any amendments,
or changes made in fares, flight schedule, accommodations, and equipment by the
end-supplier after the payment has been made and the customer
has received the confirmation.
FareTrav.com must not be held accountable for any cancelation occurred because of weather conditions/government
orders/strike/curfew/natural calamity/other unforeseen reasons, which affects
your travel booking made with us. FareTrav.com is not liable to describe the elements included in the travel products and services offered by any of
our end service providers, including but not limited to listed services
ratings, offers, discounts, and pictures or
photographs.
FareTrav.com doesn’t have any accountability of
the currency conversion fee or final currency rates, which you would possibly need to pay for any international reservations and booking made
through our website. You agree and accept that currency rates are subject to change and are updated regularly based on the economic conditions and the fares displayed on the web site are
in native currency.
Once the tickets have been issued
and payment has been received by the end service
provider, we don’t recommend cancelation because many tickets may be non-refundable under any circumstances or there may be certain cancelation fee applicable. Getting the
refunds is entirely the decision of the
service provider.
FareTrav.com possesses no control over the fares
printed on your airline tickets that include tickets booked under specific fare
(lower or higher than the collected fare),
and bulk fare.
Discounts and offers posted on our website might
vary by airline, cabin class, travel
season (high, low or shoulder season), destination, and advance notice
provided. FareTrav.com doesn't guarantee or
take any responsibility concerning other advertiser's services and products
that are published and promoted on our website.
Upon booking any services through our website,
an agreement may be established
between you and the end
supplier. In such a case, additional Terms & Conditions may apply to your
reservation or booking.
We suggest you to read the clauses
mentioned in the drafted
“Terms & Conditions” available on the travel supplier’s official website.
By registering, visiting, or using the web site , with the intent to
inquire or book the services posted, promoted, and displayed on the www.FareTrav.com.com ,
and by clicking on "I have read and comply with the terms and conditions," you
hereby acknowledge that:
• You are a prospective service user.
• You are authorized to enter these Terms and
Conditions.
• You authorize us for the transfer of payment
concerning the services availed through the web site .
• You agree to abide by all the rules incorporated in these Terms and Conditions
and any other documents
associated by reference herein.
There are some specific suppliers that may ask you to deposit cash
or show a credit card at
the time of check-in to replevin added costs applied during your stay or while
using the travel-related service you booked through our website.
Such payments done to the end suppliers don’t reflect on the payment
invoice received by FareTrav.com against the booked services including your
car, hotel, or flight.
You agree that any breach or contravention made
against the rules of the end suppliers might lead to void booking(s). The
supplier holds the complete right
to deny you from availing the services you booked and process of refund is
subject to supplier’s policy.
Restrictions of Liability/Disclaimer
FareTrav.com or its collaborators cannot be held responsible under
any circumstances for damages occurred, including, but not limited to virus
attacks to the customer’s computer, loss of data, and other technical damages; while using their
account or browsing, downloading any data text, images, video, audio, or other
information from the www.FareTrav.com or data related to any email or links sent
to you by www.FareTrav.com
FareTrav.com or its collaborators/affiliates cannot be held liable or
accountable under any circumstances for any injury, claim, direct or indirect
damage, loss, punitive, consequential or incidental
damages of any kind (including without limitation, loss,
profits, lost business, or lost savings), be it mentioned in contract, strict
liability, tort, or otherwise, that occur out of or are in any way connected
with the use, or the inability to use the site or its services or the
travel reservations booked through FareTrav.com.com, despite being advised
of the likelihood of
such damages.
Under no circumstances, our collaborators and distributors’
liabilities will go beyond the full charges set forth in the itinerary that end in such accountability.
Any reason for action or
claim, which is the result of your access and use of,
or availing the products and/or services from the site, which was presented within one-hundred and
eighty (180) days from the date on which such claim arose or action occurred or transaction was
completed.
Applicable or laws set forth may not cover the limitation or
exclusion of liability of such consequential and incidental damages. Thus, the
limitation mentioned above may not be
applicable in your case.
By accessing www.FareTrav.com website, you agree
and accept that FareTrav.com and its affiliates are not accountable for any
loss, however, caused, by your access to any of the content, offers, or links
to other sites integrated into this website.
FareTrav.com is an independent online travel agency and has no direct
association with any end-service providers. We only promote, sale, and accept
reservations of travel products and services, including but not limited to
flights, hotels, meals, tours, cruises, travel insurance, etc. We cannot
be held answerable for any default concerning products and
services made available by the suppliers through our website.
Price
Meet Policy
FareTrav.com strives to provide travel related services and products
including flight tickets & hotel reservations at the foremost competitive fares so that the customers never fall out of expectations once they choose us for travel
booking.
In case you discover airfares of a similar flight on same cabin on any Major Competitor (U.S.A
based Online Travel Agency), which is lower than what we have offered you, or if you discover that fares have been dropped; in such a case, we recommend you
contact our customer service within 4 hours of flight booking and before 10:00
pm on that particular
day.
Are
there any exceptions to the Price Meet Policy ?
·
Price Meet Policy is not applicable on fares that
are available only by applying a coupon or any other promotional offer made
available exclusively to you or fares availed through corporate discounts,
membership program sites, group travel deal, charter, incentive, meeting,
convention, rewards program, or consolidator fares.
·
Price Meet Policy doesn’t apply to bookings
including bulk booking, "Web Only" fares, student travel, military
travel, or any fare error.
Price
Match Challenge is applicable only on particular air carriers.
Waiver
Using
of this website by yourself, signifies your acceptance to irreversibly waive
any profess made against FareTrav.com.com, and its collaborators, subsidiaries
employees (officers, executives, managers, contractors, agents, directors).
Owing to your acceptance, FareTrav.com.com, its associates, collaborators,
staffs (officers, executives, managers, contractors, agents, directors) would
not be held accountable for the following circumstances:
·
Delayed
departure, missed connections, terminations of service, substitutions of
accommodations, or changes in fares.
·
Inconvenience,
mental distress, loss of enjoyment, or other similar situations.
·
Any
damage, loss to property occurred or injury to any person caused due to any
default, negligence, or any other unlawful act or failure of the end supplier.
·
Any
double-booking of reservations or cancelation, which is beyond our control.
·
Any
claim occurred, which has a connection with your airline or other
transportation service provider, or other features performed (or not) or
occurring (or not) in connection with your itinerary.
Please
note that we cannot be held responsible for flights that are missed (no show),
canceled, or any schedule changes made by the airline.
Privacy
FareTrav.com considers the confidentiality/privacy
of its prospective users or customers as its ultimate responsibility. So, it
takes all preventive measures to protect the privacy of its users. Owing to the
carefully drafted Privacy Policy, we assure all the users that personal
information/details shared by them at the time of subscribing/registering or
availing any services including, but without limitations, name, gender, marital
status, religion, contact details, address, and payment details are protected
and imparted using SSL (Secure Socket Layer) encryption.
The terms mentioned in the pre-drafted Privacy
Policy represent the way the company gets and uses the personal information of
the users, when they visit our website. Additionally, it also states all our
practices for handling and securing the user's Personal details is
confidential.
Please read the “Privacy Policy” carefully before
using the FareTrav.com website. Your use of this website signifies your
acceptance to the clauses of Privacy Policy set henceforth.
Protecting
Your Security
In
order to confirm that your credit card, debit card or other mode of transaction
is not being used without your consent, we may call you to confirm your details
including, but not limited to name on the card, registered contact details and
address submitted by you at the time of booking to avoid any breach caused by
any third party.
Your
acceptance to the Terms & Conditions set henceforth, indicates that you
grant us the permission to begin the verification process as mentioned herein.
In
such process, you accept and agree that personal details you have shared with FareTrav.com
may be disclosed to a registered Credit Card Agency, which might save all your
details or part of it as a record.
Please
be assured that credit card authentication process is carried out with intent
to verify the customer’s identity to avoid any loss or damage. This process in
no way signifies that we do a credit check, which might affect your credit
ratings. All information submitted by the customers are securely processed as
per the Data Protection Act of 1998.
Clause
of Warrant
You
agree to assure FareTrav.com and its partners, affiliates, subsidiaries, any of
its suppliers (airline & hotels ) employees
and staff (agents, managers, officers, and directors) to take responsibility of
any claims, causes of action, damages, losses, or any other costs occurred by
you and associated third party as a result of:
·
Violation
of any law or clauses of any supplier, affiliates or collaborators done by you,
·
Your
refusal to this contract,
·
Your
use of FareTrav.com website.
Release
If
you disagree with a travel product or service supplier(s), which includes, without
any limitations to airlines, hotels and activities suppliers, tour operators
and consolidators, traveler service providers , you release us, our affiliate
partners, joint ventures and their respective officers, managers, directors,
agents and employees from demands, claims, and damages (direct, indirect,
incidental, and consequential) of every kind and nature, known and unknown,
arising out of or in any way related to such disputes.
Website
Usage
Your
visiting, using, registering, otherwise participating in this website, or by
clicking on "I have read and agree to the terms of use"; signifies
that:
Ticket
Purchase or Making Reservation
Please note that all prices are
quoted in US dollars.
In
case, when you visit www.FareTrav.com with
the purpose of making travel reservations or bookings for another person, it is
only your responsibility to inform the person(s) about
(i)
The
Terms & Conditions applicable on every booking.
(ii)
All
rules and restrictions applicable.
(iii)
You
are booking flight tickets on their behalf.
When
you visit our website with the purpose to make travel reservations, you agree
and accept that (i) You are financially responsible for using the site.
(ii)
You are responsible for the use of your account by others.
(iii)
You are held responsible for any bookings made by people through your account.
Please
note that under any circumstances, any speculative, false, or fraudulent
booking will be considered void or invalid.
Disclosure
of Information:
Furthermore,
when you make use any of the website features for uploading material on the
website, or try establishing contact with any other users of the website, you
must adhere to the clauses as applicable.
To
ensure that the security and integrity of our services are safeguarded, any
material you upload on this site will be considered non-confidential and
non-proprietary and we reserve the right in our sole discretion to use, copy,
store, distribute and disclose to third parties. Additionally, we also reserve
the right to disclose your identity, if anyone claims that the data you
uploaded to our site are not appropriate and violate the laws applicable.
Resolution
of Disputes
FareTrav.com
considers the customer's satisfaction as their utmost priority and strives to
provide them with the services beyond their expectations. However, in case, any
disagreement or dispute occurs between customer and FareTrav.com.com, we would
strive to resolve the issues as quickly as possible in a fair manner.
We
strongly suggest you, prior to taking any action, please get in touch with our
customer service helpdesk by calling at +1-
914-504-3979 or email your concern or complaint at admin@FareTrav.com. so that
we can look into the matter and address it promptly.
Or
else, establish an agreement, where both the parties agree to resolve any
issue, dispute, or controversy cropped up in relation to your use of the site,
these Terms & Conditions, termination, breach, enforcement, thereof, or due
to our relationship in connection with the site or these or previous versions
of these Terms & Conditions (each, a "Claim"), in accordance with
one of the subsections of this Resolution of Disputes section below or as otherwise
mutually agreed by the parties in writing.
Governing Law ; Claims
This Agreement shall be governed by and apply to
customers based on the internal laws of the United States and both the parties
agree that in case of any dispute arising from or concerning this Agreement
shall be resolved in the courts of the United States.
Illegitimate Activities
FareTrav.com grants you a limited, non-transferable
license to use this site in accordance with the terms and conditions set
herein.
·
You
must only use FareTrav.com to make legitimate airline ticket booking and hotel
reservations and shall no way use this website for any other purposes,
including without limitation, making any speculative, false or fraudulent
booking or reservation.
·
You
shall not make any travel reservation in the name of any fictional identity.
·
You
must not use any device, software that would adversely affect or be expected to
affect the normal functioning of our travel portal.
·
You
must not take any action that might put a burden on the functionality and
infrastructure of the FareTrav.com.com.
·
You
are not allowed to publish or propagate any unlawful, defamatory, obscene,
threatening, indecent, pornographic, profane, or inflammatory material or
anything that could constitute or encourage acts or omissions that would lead
to criminal offense or attempt to commit an unlawful offense, or give rise to
civil liability, or otherwise violate any law.
·
Furthermore,
you are not allowed to post any information which
(a) infringes the rights of others or violates their
privacy,
(b) is protected by patent, copyright, trademark or
other proprietary right, without the written consent of the owner of such
right,
(c) contains a virus, bug, other harmful solicited
file or program, or
(d) is used to unlawfully collude against another
person in restraint of trade or competition. You shall be solely accountable
for any loss or damages following any compromise of copyright, trademark, or
other proprietary rights, or any other impairment resulting from your use of
this site.
FareTrav.com shall not be held liable for any damage
or loss, including distributed denial-of-service attack, viruses or other
technologically malicious files that might infect or attack your computer,
laptop or any other mobile device, however; caused by using the site or
downloading links to other sites embedded on this website.
FareTrav.com.com, in its full discretion, holds the
right to terminate your use, or suspend your FareTrav.com account; making your
reservations in your name void if we discover you violating the rules and
conditions mentioned above.
Links
to Third Party Websites
www.FareTrav.comhas
many embedded links to other websites that help the users and visitors to
browse the offers made available by various travel suppliers. Additionally, the
site consists of advertisement content of other suppliers (both travel-related
or unrelated).
We
have no association with any third party and we, in no way endorse any such
suppliers. By accessing FareTrav.com website, you acknowledge that FareTrav.com
is not responsible for any loss, however, caused, by the use of any of the
content, offers, or links to other sites integrated into www.FareTrav.com and its affiliate
website.
Booking
Terminologies and Restrictions
To complete a travel reservation or booking, the following steps shall be carried out to ensure its authenticity:
1. FareTrav.com invites all of you to make an offer of the travel services and products made available for purchase on www.FareTrav.com .In order to make service
offer, make sure you have clicked or tapped on “Confirm Booking" on the payment page of the site.
2. Once you have clicked on ‘Confirmed booking’ and initiated the booking, you cannot withdraw it, as you have made an offer to FareTrav.com. You, clicking on
‘Confirm Booking’ signify your acceptance and confirmation to purchase the travel service from the relevant Travel Supplier(s).
FareTrav.com holds the right in its complete discretion to accept your booking request on behalf of the relevant Travel Supplier or deny it.
3. Please note that the notification sent to the passenger(s) via email is just an acknowledgment that their booking request has been successfully received hence, it
in no way signifies the booking confirmation.
4. In order to process your booking or reservation request, our team will go ahead and check the availability of services from the end-supplier. Once we receive the
confirmation from the supplier about the availability of your requested travel offer, we will start the process of your booking further.
Please
note that contract adhering to the relevant booking is only valid if full
payment has been received.
The
contract between you and the end supplier/service provider will be valid only in
relation to services confirmed through email along with ticket numbers,
confirmed reservation receipt.
FareTrav.com
cannot guarantee the price, availability and/or dates of travel until the
contract has been established between you and your end service provider and the
ticket has been issued in your name.
Please
note that after you have received the email of booking confirmation and tickets
have been issued in your name, you can only cancel or amend the details of your
booking as per the applicable law and the Terms & Conditions mentioned
herein.
The
entire booking process will be adhering to end supplier’s Terms and conditions,
including airline & hotels. FareTrav.com reserves the right to modify the
reservation procedure at any time, with changes automatically taking effect
from the date such changes are posted on the Site.
All
through your travel, government-issued photo ID is a mandatory document that
every passenger must carry for smooth security checks at airports & hotels.
Additionally, you may be required to produce such IDs at many tourist spots and
attractions.
The
Government-issued ID along with the proof of citizenship (Passport) is
mandatory to be carried while traveling to any international destination (for
most countries outside of the United States). Carrying and producing necessary
documents including but not limited to passport, government-issued photo ID,
visas is the sole responsibility of the passengers, otherwise, you might be
denied to board the plane.
Please
note that FareTrav.com, its partners shall not be held liable or you in no way
will be eligible for any refund, if you do not show up, or if you are denied
boarding by the supplier or airport authority.
Government
entry/exit fees may apply, depending on your destination. This is only your
responsibility and will be additional to your booking charges.
FareTrav.com
reserves the right to correct errors or amend in any advertised price. In case,
it is applicable, we will provide you with the option to cancel your existing
reservation or pay the price difference that arise after increase in fares from
your provided credit or debit card, before your departure.
On
the same booking, all travelers must travel on the same itinerary. You are in
no way allowed to add or remove any passenger on the existing booking.
Frequent
traveler points and/or miles may or may not be available for any portion of
your booking. You must check this with the relevant Travel Supplier.
After
booking has been confirmed and tickets have been issued, you are not allowed to
transfer or change the name(s) or destination(s) mentioned in your exiting
bookings. Your booking will be fulfilled on the delivery date set out in your
ticket information email or, if no delivery date is specified, then on the date
the ticket is issued, unless there are exceptional circumstances.
Fees
and Exceptions
In
addition to Airline fees & charges, FareTrav.com may charge a service fee
as mentioned below. All FareTrav.com fees are charged according to
per-passenger and per-ticket and are normally non-refundable.
New Flight Bookings
Ø Domestic Flights : Service fee upto $25 per passenger
Ø International Flights
: Service fee upto $ 50 per
passenger
Ø First/Business
Class : Service fee
upto $100 per passenger
Cancellation & Exchange Fee :
Ø Domestic &
International Tickets : Service fee upto $ 75 Per passenger (Economy &
Premium Economy )
Ø Domestic &
International Tickets : Service fee upto $ 100 Per passenger (First &
Business Class )
Important
Notes:
Airlines
Fees and Service fee may reflect with two different charges on your account.
Any
Passenger occupying a seat - Adult, Child, Infant with Seat, Senior Citizen,
would be liable to Pay Fees.
Service
fees on all changes, refunds, cancellations and future credits will be charged
on a per passenger, per ticket basis.
Like
our transaction service fees (booking fees), all post-ticketing service fees
are non-refundable and are subject to change without notice. Our fees are in
addition to any airline and/or other supplier imposed fees and charges.
Most
of our airline tickets are non-refundable. Airline Refunds/Future credits are
subject to airline fare rules, policies and procedures.
For
Private/Net fare/JCB fare /tour net fares, service fee will be the difference
between Net and published fares along with the above mentioned fees for published
fare.
Airline's
Contract of Carriage
The
terms and clauses mentioned in this agreement are adhering to the terms of each
Airline's contract of carriage. All the passengers hold the right in their sole
discretion to read and understand the full text of the contract of carriage at
the airport or city ticket offices. Moreover, the passenger can request airline
to send the contract of carriage via mail or through any other service.
The
terms of the contract of carriage may include:
(a)
Claim restrictions, including time periods within which passengers must file a
claim or bring an action against the airline for its acts or omissions or those
of its agents;
(b)
Limits on the airline's liability in case of personal injury or death of
passengers, and for loss, damage, or delay of goods and baggage, including
fragile or perishable goods;
(c)
Rules about reconfirmation of reservations, check-in times, and refusal to
carry;
(d)
Rights of the airline to change terms of the contract;
(e)
Rights of the airline and limitations concerning delay or failure to perform
service, including schedule changes, substitution of alternate airline or
aircraft, and rerouting.
Pricing,
Taxes/Fees, and Payment
The
total price quoted to you includes all the fees, charges and applicable taxes
to airfares, hotel stay, and other travel elements you picked at the time of
booking through FareTrav.com.com, unless specified otherwise in your ticket
sent to you via email or in these Terms & Conditions. Moreover, you might
be liable to pay other charges, including but not limited to fuel surcharges,
security, seat reservation, hotel incidentals, baggage fees as applicable, which
will be charged by the end-supplier at the time of check-in. You agree and
accept all the charges applied to you by the end service provider. In case of
any concern, we suggest you contacting the airline directly, as FareTrav.com holds
no control over such fees and applicable charges.
FareTrav.com
accepts all credit and debit cards with authentic billing address. Upon
producing your credit or debit card to initiate the payment, you grant
permission at your discretion to FareTrav.com or authorized a third party to
process your payment for the total amount of your booking.
It
is the sole liability of the passenger to produce valid credit or debit card at
the time of hotel check-in to authenticate the card usage and/or to secure any
additional charges. Please note that the cardholder must be one of the
travelers listed on your booking.
Please
note that all offers, fares, and arrangements for sale may be subject to:
A
booking will not be considered as complete until confirmed or a ticket has been
issued. In order to avoid any loss or damage that might happen to our
customers, we will authenticate the billing address and credit card
verification number provided to us are correct with the specific credit/debit
card so that we charge it to initiate the payment process for the amount you
have availed the service from FareTrav.com.com.
Until
the authentication or verification process has been completed, the fare quoted
to you is subject to change. FareTrav.com cannot be held responsible, if any
credit or debit card produced by you gets declined or the issuing company or a
travel provider declines the transaction or we are unable to verify the
debit/credit card billing address and/or credit/debit card verification number.
Additionally,
FareTrav.com cannot be held answerable if any changes in fare happen during our
verification process or post verification. In case, the fare selected is no
more available, you will be provided with an approval code on your credit card.
If the transaction fails, this issued approval code may credit the amount from
your bank account on a temporary basis.
Warsaw
Convention
In
case, your itinerary includes an ultimate destination or stop in a country that
is not the country of departure you selected at the time of booking, in such
situations, treaty known as the "Warsaw Convention” might apply to your
entire travel, including any portion or entirely within the country of origin
or destination.
Please
note that when “Warsaw Convention” applies to your trip, the liability of
certain air carriers gets limited in case of death, loss of belongings like
baggage or injury to passengers.
Advice
to International Travelers
Those
passengers, who have embarked on a journey that includes an ultimate
destination or a stop in a country, which is different from its departure
country are entitled to the treaties including, Warsaw Convention and Montreal
Convention.
Please
note that when “Warsaw Convention” and “Montreal Convention” applies to your
trip, the liability of certain air carriers gets limited in case of death, loss
of belongings like baggage or injury to passengers.
In
order to avail additional protection to your trip, we suggest you opt for
travel insurance from any travel company.
Please
note, under Montreal Convention or Warsaw Convention, where the liability of
certain air carriers gets limited, these travel insurances remain unaffected.
We recommend you contact the airline or insurance company for more details.
Changes
to Flights Already Booked
Conventionally,
most of the airline tickets & hotels do not have the policy to make any
amendments or changes to the booking, including but not limited to name, date
of travel, number of passengers, etc. We are not responsible or must not be
held liable for any adverse effect due to modification in the original
itinerary as requested by the passenger.
In
the case of flight cancelation by the airline due to adverse weather conditions
or other mishaps, FareTrav.com shall not be held accountable for any loss
occurred thereof.
Cancelation/
Modification Policy
FareTrav.com
always strives to provide its users/customers with excellent assistance
concerning airline ticket booking & hotel reservations .On that account, we
have drafted a descriptive cancelation/modification policy so that passengers
have complete knowledge of the cancelation and refund process. The clauses and
terms mentioned herein are flexible as well as rigid at the same time and have
been drafted on the basis of supplier policy.
All
the requests for cancelations/amendments concerning airline flight reservations
must be initiated only via phone by speaking to our customer service
representative. However, we will only process the cancelation petition, if the
below-mentioned criteria have been met:
FareTrav.com
doesn’t suggest any amendments to online flight bookings once they're
made. We reserve the right in our sole discretion, whether to or not to
carry out the changing process that is related to postponement or rescheduling
of the existing flight booking. FareTrav.com cannot be held responsible for any
adverse effect due to changes in the existing booking as requested by the
passenger.
In
case, the airline cancels the flight in the event of adverse weather conditions
or other mishaps, FareTrav.com shall not be held accountable for any loss
occurred thereof.
Refund
Policy
Usually,
service fees charged by the travel agency, the airline tickets, and trip
protection insurance availed by you at the time of booking are not refundable,
if it’s been more than 24 hours of the booking. However, we will only consider
the refund requisition if the below-mentioned criteria have been met:
·
If
the passenger(s) has filed the petition for waiver or refund to our customer
service representative via call, and if the fare rules of the airline or
designated end supplier have the preset policy to process the refunds;
FareTrav.com
holds no power in providing a designated time frame that might take to initiate
and process the passenger’s requested refund. The entire process of refund
requests is carried out in a fixed progression or order. Once the passenger has
asked for a refund of the booking from our travel agent over the phone; he/she
will then receive an email notification sent by us that their refund request
has been received.
The
notification sent to the passenger(s) via email is just an acknowledgment that
their request has been successfully received and provides them with a unique
tracking number; hence, it in no way signifies that the passenger is eligible
for a refund.
Once
we receive your refund request, we will begin the process and start working
with the suppliers such as airlines to generate a waiver based on airline rules
and shall notify you of the supplier decision.
Service
fees charged by us for the original flight bookings are non-refundable. Getting
the refunds from the airlines is entirely the decision of the end suppliers.
Once the airline agrees for the refund, it might take seven or more working
days for the refunded amount to appear on your credit/debit card statement. In
general, there is a specific penalty charged by all suppliers against the
refund.
The
total time for refund process might take 60-90 days from the time of placing
the refund and cancelation request for receiving credit in your account. Apart
from the airline's refund penalties, FareTrav.com will charge a post-ticketing
service fee, as applicable. All refund fees are imposed on a per-passenger,
per-ticket basis. The waiver will only be appraised if the requested refund has
been approved by the supplier and when the airline rules have a scope for such
refunds. If such a refund is not accepted by the airline, we will refund you
our post-ticketing service fees applicable, but it is not applicable to our
booking fees for the original travel reservations or bookings.
Promo Codes
In
order to avail the discount offered to you in the form of a promo code, on the
payment page, enter a valid promo code. If you don’t enter the exclusive promo
code sent to you, then you would not be able to avail the discount.
In
case, you face any technical error, where you are unable to apply the coupon
code; in such case, you hold the right to deny availing flight or other travel
services. Please note, you are not allowed to apply the coupon code after the
payment has been done and the ticket has been issued.
Please
note, the promo code sent to the customers via mail is subject to change and
can be amended or withdrawn anytime without notice.
FARE
CHANGES AND POST PAYMENT PRICE GUARANTEE
You
may be notified if there are any changes in the airfares before the payment is
processed. Once you receive such notification, you have the right to accept or
decline the transaction. On declining, you will not be charged with anything.
FareTrav.com
Post Payment Price Guarantee
Upon
successful processing of the payment (credit/debit card), FareTrav.com guarantees
to block the total final quoted price of the airline tickets irrespective of
any changes in the price of airfare.
PAYMENT
ACCEPTANCE POLICY
Important
Note:
For
ensuring the protection in case of high-risk transactions, such transactions will
not be processed until our credit card verification team has verified them as -
safe to process. For validating such transactions that may be high in risk, we
may contact you or your bank.
TICKET
DELIVERY
PAYMENTS:
CREDIT CARDS/DEBIT CARDS
FareTrav.com
will not be held accountable if your credit or debit card does not get approved
or charged due to some reasons. For example, your airline could not confirm the
booking or sufficient funds not available in the credit card.
In
a situation where airfares may have increased, you will be given alternate
options and you have the right to cancel the booking at no extra cost. When the
booking is ticketed at the price initially quoted to you, the ticket cannot be
canceled and refunded.
FareTrav.com
uses strict safety measures for the processing of credit card payments. Fake
transactions, if any, are reported to the airlines, airport security, and other
federal and state law enforcement.
You
agree to be held responsible for any and all credit card transactions. You
accept not to dispute charges after making a successful purchase and your
tickets and/or other products have been shipped to you or delivered by email
confirmation.
You
agree to repay FareTrav.com in case of credit card disputes or chargeback where
you have actually purchased a service on our website.
Most
of the transactions made through credit cards over a call with our Customer
Support are recorded and are available as a proof in case of any dispute.
In
online payments, credit card transactions are approved when a user accepts
these Terms & Conditions and continues to make a booking.
For
ensuring the protection in case of high-risk transactions, such transactions will
not be processed unless our credit card verification team has verified them as-
safe to process. For validating such transactions that may be high in risk, we
may contact you or your bank.
DECLINED
CREDIT CARD TRANSACTIONS
During
the transaction process, if your credit card declines, the transaction will not
be processed and we will try to send you notifications within 72 hours via
email. Please note that the fare including any other booking details are not
guaranteed. So, if there is any change in the airfare, you hold the right to
cancel the booking without paying anything extra. Also, you will not be charged
any service fees for the same.
SPECIAL
REQUESTS: SEATS, MEALS, FREQUENT FLYER
Special
requests for seats, meals, frequent flyer and other services are only requests.
And any fees that we charge from you for entertaining such requests on your
behalf are not eligible for a refund. There is no guarantee that you will be
assigned the same seats as requested by you. We also do not promise that
requests for meals, frequent flyer, etc. will be entertained by the airline.
So,
we suggest you get in touch directly with the airline you are flying with to
confirm these requests before the departure date.
BAGGAGE
POLICY AND FEES
For
any extra baggage that you carry, every airline charges an excess baggage fee.
Most airlines charge baggage fees even for the first bag checked-in. If you
want to avoid paying extra for your baggage, we recommend you travel light.
Normally,
the baggage fee ranges from $15 up to $200. It may be more in some cases
depending on the dimensions and weight of the bag and is charged for every
checked bag. You will have to pay this fee directly to the airline. We try to
keep the table of baggage fees updated but we still suggest you contact the
airline directly for confirming the latest fees on checked baggage and
policies.
BAGGAGE
POLICY FOR CONNECTING FLIGHTS
If
your itinerary involves two or more airlines, you will have to claim your bags
at the connecting airport and check-in again with the baggage to continue your
journey. If traveling with excess baggage, you will be charged extra by each
airline.
PURCHASING
OPTIONAL AIRLINE SERVICES AND PRODUCTS
We
may give you an option to purchase services such as checked baggage and
pre-reserved seat assignment depending on the airline(s) in your itinerary. But
you will have to pay extra for availing such services. This fee will be in
addition to the ticket cost.
Note:
Optional products and services are subject to the airline's terms of use and
availability.
Any
fees that we charge from you for catering such requests on your behalf are not
eligible for a refund. We do not guarantee that such requests will be honored
by the airline(s).
We
strongly advise you to check the airline’s restrictions imposed on purchasing
the optional products and services.
You
agree that FareTrav.com is only a marketing agent concerning any airline
optional services and products. You also agree that our complete liability to
you arising out of or in connection with the request for any optional services
and products through us is limited to the purchase cost of such services or
products. For resolving any issues concerning the use and availability of such
optional services and products, we strongly encourage you to contact the
operating carrier.
OVERBOOKED
FLIGHTS
In
a case where flights are overbooked, there is a chance of non-availability of a
seat for which you have a confirmed reservation. Since every airline has its
own ways of dealing with such scenarios, we suggest you to check with the
airline directly or call our customer support team for details.
VISA
AND ENTRY REQUIREMENTS
FareTrav.com
will not be held responsible if you fail to provide appropriate travel
documents and are denied entrance or transit into a country.
So,
before you book an itinerary, it is strongly suggested that you validate the
travel documents (entry visa/ transit visa) required for the country through
which you are entering and/or transiting. For any further information regarding
international travel and meeting the visa, passport, and other travel
requirements, please contact the consulate/embassy of the country(s) you are
visiting or transiting through or visit www.travel.state.gov.
Buying
air tickets with FareTrav.com does not guarantee entrance in the destination
country. As a user, you understand and agree that FareTrav.com holds no
responsibility for deciding a passenger's eligibility to enter or transit
through any specific country. Any information, if, given by FareTrav.com employees
must be verified with government authorities. Such information does not
indicate responsibility on FareTrav.com behalf.
GENERAL
RESTRICTIONS
HUMAN
ERROR
If
any of our agents are found guilty for making a mistake during the booking
process, FareTrav.com shall make every attempt to correct these errors then and
there. We are committed to providing compensation up to a maximum of the entire
service fees that we have collected for that particular reservation in addition
to a $50 coupon as redemption towards purchases from FareTrav.com within 12
months in the future. As a user, you must notify us of errors within the time
period of 24 hours of receiving your itinerary. Beyond these 24-hours, FareTrav.com
will not be held responsible for these mistakes.
RE-CONFIRMATION
OF ITINERARY
Upon
confirmed booking, it is the traveler’s responsibility to review and reconfirm
the details of the itinerary such as name, dates, flight numbers, airlines, and
routing including all airport changes. In the event of any discrepancies in
your itinerary, please feel free to contact FareTrav.com customer support team
within 4 hours from the completion of the booking.
If
you are unable to contact us by phone within 4-hour period of completing the
booking, your booking shall be considered as acceptable by you and we will not
assume any responsibility thereafter for any discrepancy in your booking. We
suggest you review your itinerary thoroughly and save it.
UNACCOMPANIED
MINOR POLICY
To
know about the requirements, restrictions and the applicable fees of
unaccompanied minors, you must check with the airline directly as policies and
regulations may vary depending on the airline for children ages 16 through 18
(age differ for each airline) traveling alone.
In
certain case, some airlines:
When
two or more accompanied minors are traveling together, the one younger than 18
years of age, does NOT qualify as an adult.
HAZARDOUS
MATERIALS
Federal
law prohibits travelers from carrying unsafe materials in their luggage and on
the aircraft. Any violation of the law may result in imprisonment for five
years including penalties of $250,000 or maybe more (49 U.S.C. 5124). Hazardous
materials comprise of explosives, flammable liquids and solids, compressed
gases, oxidizers, poisons, corrosives, and radioactive materials. Examples
include paints, lighter fluid, tear gases, oxygen bottles, fireworks, and
radiopharmaceuticals.
EXCEPTIONS
TO TRANSPORTATION OF UNSAFE MATERIALS
Special
exceptions include medicinal and toilet articles in small quantities (up to 70
ounces total) that can you can carry in your luggage and certain smoking
materials. For detailed information on these exceptions, contact your airline’s
representative.
AIRCRAFT
DISINSECTION
Some
destination countries require the aircraft to treat passenger cabins with
insecticides before the flight’s departure or apply an aerosol insecticide when
the cabin is occupied with passengers.
RULES
AND REGULATIONS CONCERNING HOTEL RESERVATIONS
Important
Points to Consider When Booking a Hotel
Images
of the hotel and information regarding the amenities, products, etc. are
provided to us by the supplier. Hence, FareTrav.com does not hold any
responsibility for any changes that the supplier has not updated.
Special
facilities like bedding types or non-smoking rooms are only requests and not
guaranteed unless otherwise stated by the hotel. While most hotels may try to
honor your requests, there is no guarantee that FareTrav.com or the hotel will
honor your request.
In
case of certain rates including specific requirements such as Government
(including Military), AAA, AARP membership, or Corporate, you will be required
to show identification during check-in to prove that you're eligible for these
special rates. In a case where you fail to qualify for these rates or don't
have identification confirming your eligibility, hotel properties are not
obligated to honor these rates.
Some
hotels provide Airport Shuttle as an extra service. If you want to find out its
availability and pricing, you should always contact the hotel before check-in.
All
types of booking Bonus such as free breakfast, tours, etc. offered by the
hotels are subject to availability and change and are under the direct control
by the hotel.
Note:
You will not be refunded for the unused room nights due to early departures.
Pre-Paid
Reservations
Prepaid
reservations include Full Base Amount -room only. These are charged from your
credit card during the booking process. Fee for other services such as resort
fee, energy surcharge, and cleaning fee, may be charged on a per day basis. You
will also be charged incidental expenses such as for meals, games, wet bar,
parking, movies, and phone calls. Rates are guaranteed at the time of making
bookings only.
Vouchers
for Pre-Paid Bookings
Some
hotels, at the time of check-in, will require a voucher. FareTrav.com will send
you the voucher at the email address you had shared at the time of booking. And
it is always suggested you have a copy of your email confirmation with you at
the check-in.
Book
Now, Pay Later Bookings
Book
Now, Pay Later Reservations will use your credit card details for holding your
booking/reservation till you arrive for the check-in. FareTrav.com strongly
suggests that you check and confirm Book Now, Pay Later Reservations with the
hotel directly, no sooner than 24 hours before the check-in. In the case of
some non-prepaid hotels, you will be required to deposit the full amount of the
stay. Normally, these rates are not refundable and do not allow you to make any
modifications.
Meal
Plan
Meal
Plan is a type of dining arrangement that you choose for your hotel stay. For
example, you may have opted for an apartment offering cooking facilities which
let you cook or arrange your meals as per your convenience. Or, you may have
selected a hotel which prepares meals for you and these are included in the
price.
The
various meal plan options that you can choose from, include the following:
Pet
Policies
It
is important for you to confirm directly with the hotel properties whether they
accept pets. Please note for any individual property's pet policy, FareTrav.com
accepts no responsibility. You must call the hotel directly to confirm their
pet policies, including fees and pet restrictions on breeds and sizes.
Policies on Hotel Changes,
Cancelations and Refunds
Any
changes or cancelations that you want to make should be requested by calling
our customer service number.
Hotel
Confirmation
Hotels
may take up to 24 hours to come up with a confirmation number. The procedure
starts right from the moment when you book the hotel on FareTrav.com site. We will then send you an email notifying
that we have received your request and your reservation is confirmed. In case
you do not receive any email communication from us, please write to us at XXXX@FareTrav.com, informing about the
confirmation number and contact number. We suggest you reconfirm your hotel
reservation 24 hours prior to check in.
In
some cases, hotels don’t receive the actual guest name until 72 hours before
the arrival. But, once you have received the final confirmation email and or
voucher, your reservation becomes secured and guaranteed. We suggest you
contact the property directly within three (3) days of your scheduled arrival
to confirm your details.
No-Show
Policy
No-Show
refers to the situation when you do not show up at the time of check-in for
your reservation without any prior notice. If you are not going to check in for
your reservation, you will need to contact the hotel directly. But you will be
charged a penalty or lose the entire pre-paid or deposit amount of your booking
depending on the hotel restrictions.
ADDITIONAL
POLICIES ON CHANGES AND CANCELATION
Payment,
Taxes, and Fees
During
your hotel transactions, the charge deducted from your credit or debit card
will include taxes and fees. This charge is inclusive of a calculated amount
for recovering the amount we pay to the hotel with regards to your reservation
for taxes (room tax, sales and use tax, value-added tax, occupancy tax, excise
tax, and/or other similar taxes) payable by the hotel including, without
limitation.
In
some locations, the tax amount may also include charges like service fees
imposed by the government or other fees collected by the hotel as per the law
but not paid directly to the taxing authorities.
Ø For new reservations :
there is a booking service fee - up to $25 per night, per room that will be
charged by FareTrav.com.
Ø For any
changes/cancelations/refunds in the hotel reservation, FareTrav.com will charge
a service fee of $25 per room per night apart from the supplier’s penalty fees.
Except
as mentioned below, we are not a vendor who collect and remit taxes to the
applicable taxing authorities. Instead, our hotel suppliers act as vendors who
add all applicable taxes in the amount billed to us and we pay such amount
directly to the vendors. We, at FareTrav.com are not a co-vendor allied with
the vendor with whom we book or reserve your travel arrangements. Taxability,
appropriate tax rates, and the type of applicable taxes vary greatly by
location.
For
transactions involving hotels that are located within certain jurisdictions,
the charge for taxes and fees is inclusive of the tax that we need to collect
and remit to the jurisdiction for the tax billed on amounts we hold and retain
as a compensation for the services provided by us.
We
are not able to provide a rebate of Canadian Goods and Services Tax
("GST") for customers who have booked Canadian hotel accommodations,
utilizing our services or for Value Added Tax ("VAT") or similar
taxes levied by countries outside the U.S.
Currency
conversions are based on estimated exchange rates during the booking process
and should be used only as an approximate guide. These rates include estimated
base room charges. Individual hotels charge for resort fees, cleaning fees, and
per night room tax, which may be calculated on a daily basis and also charge
for incidentals like phone calls, movies, games, meals, wet bar, parking.
Source
of Inventory
For
providing a wide selection of hotels/accommodations to our customers, we, at FareTrav.com,
have partnered with many third-party dealers for sourcing the inventory. Some
of these suppliers have their own terms and conditions which may apply to your
booking..
Important
Documents, Rules and Other Requirements
For
any further queries, you may contact the corresponding local consulate of the
countries you are traveling to
OTHER
TERMS & CONDITIONS
AUTHORITY
TO SEND COMMUNICATION
By
using the site of FareTrav.com.com, making a booking, and approving this
transaction, you are allowing us to communicate important messages and updates
to you in the form of email, phone call, instant messaging, postal mail, and
through any other form of paper or electronic communication. This type of
communication will be mainly for customer service and may include special
promotional offers.
COPYRIGHT
AND TRADEMARK NOTICES
FareTrav.com.com,
Inc. owns the copyright of all the content and material available on its
website. Anyone accessing this website may view and print its material only for
information purposes. Any copyrighted material of this site is strictly
restricted to non-commercial use only and must include this copyright notice.
SEVERABILITY
These
Terms & Conditions are severable. If any provision is found to be invalid
or unenforceable, it shall be enforced to the fullest extent allowed by the
applicable law, and such determination shall not have any effect on the
validity and enforceability of the other remaining provisions.
TERMINATION
& DATA SCRAPING
We,
in our sole discretion, and without liability, hold the right to dismiss your
access to all or part of the site, with or without any notice, for any reason
or no reason. If you abuse this site with data scraping, numerous scans, or
screen scraping, we will immediately terminate your access to this site without
notifying you.
NO
WAIVER
No
failure on the part of FareTrav.com to impose any part of these Terms &
Conditions shall constitute a waiver of any rights of FareTrav.com under these
Terms & Conditions, whether for past or future actions on the part of any
person. Neither the dependence of any person on FareTrav.com actions nor the
receipt of any funds by FareTrav.com shall be considered to constitute a waiver
of any part of these Terms & Conditions. Only a definite and written waiver
signed by FareTrav.com official representative shall have any legal effect
whatsoever.
NO
RELATIONSHIP
Nothing
mentioned in these Terms & Conditions shall be considered or taken as
creating a partnership, joint venture, independent contractor or employment
relationship between us or any of the parties hereto based on the use of the
Site by you or making any travel bookings. Neither FareTrav.com nor you, by
virtue of these Terms & Conditions, is authorized as an employee, agent, or
legal representative of the other party. No party shall have any power or
authority to bind or commit any other party.
For
any further assistance, visit our contact us page.
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